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Refund & Returns Policy

Meat Us There

Last updated: 13/01/2026

At Meat Us There, we take pride in our products and comply fully with the Australian Consumer Law (ACL).

1. Change of Mind

Due to the nature of food products, we do not offer refunds or exchanges for change of mind, including but not limited to:

  • Incorrect selection

  • Preference or taste

  • Ordered too much or no longer required

  • Delay in use after delivery

This is permitted under ACL for perishable and consumable goods.

2. Faulty, Unsafe, or Incorrect Products

You are entitled to a remedy under Australian Consumer Law if a product:

  • Is faulty or unsafe

  • Is not of acceptable quality

  • Is not as described

  • Is significantly different from what was ordered

Where required under ACL, we will, at our discretion:

  • Replace the product, or

  • Provide a refund

3. What Is Not Considered a Fault

The following are not considered faults:

  • Personal taste or flavour preferences

  • Minor variations in colour, texture, or flavour due to natural ingredients

  • Damage caused by incorrect storage, handling, or use after delivery

  • Normal wear, settling, or clumping common to spice products

4. Proof of Purchase & Timeframes

To request a refund or replacement, you must:

  • Provide proof of purchase

  • Contact us within 7 days of delivery

  • Include a description and photos where relevant

Requests outside this timeframe may not be accepted unless required by law.

5. Damaged or Lost Orders in Transit

If your order arrives damaged:

  • Notify us within 48 hours of delivery

  • Provide clear photos of the packaging and product

If an order is confirmed lost in transit, we will assess the claim on a case-by-case basis.

6. Return Shipping

Where a return is required:

  • Customers are responsible for return shipping unless the product is faulty under ACL

  • We do not reimburse shipping costs for change-of-mind or non-fault returns

Returned food items must be unopened and in original condition unless otherwise agreed.

7. No Waiver of Consumer Guarantees

Nothing in this policy excludes, restricts, or modifies any rights you may have under the Australian Consumer Law.

8. Contact Us

For refund or return enquiries, contact:

Meat Us There
Email: sales@meatusthere.au